Last updated: 09 October 2026

You can ask us to delete your account and your personal data at any time. This includes data we received from Meta platforms (WhatsApp Business Platform and Meta login), such as your profile name, Meta user ID, WhatsApp Business Account details, phone numbers, message content and delivery status, and access tokens.

We do not currently offer a delete option inside the application, so deletion requests are handled by our team by email.

HOW TO REQUEST DELETION

1. Send an email to info@trikutinfo.com with the subject Data Deletion Request.
2. Write from your registered email address, and include your registered phone number or account ID and your business name.
3. We may ask you to confirm your identity, to make sure the request comes from the account holder.
4. Our administrators will delete your account and permanently erase or irreversibly anonymise your personal data, including Platform Data received from Meta. We will also revoke all API keys and delete stored Meta access tokens.
5. We will email you when deletion is complete.

HOW LONG IT TAKES

We acknowledge your request within 3 business days and complete deletion from our active systems within 30 days. Copies in backups are removed within 90 days. We keep only records we are legally required to retain, such as billing and tax records. These are restricted and used only for that purpose. We also instruct any third-party API user that holds data for your account to delete it.

REMOVING OUR APP FROM YOUR META ACCOUNT

You can also remove our app in Facebook/Meta under Settings > Business Integrations (or Apps and Websites). This stops our access to new data from your Meta account, but it does not by itself delete data we have already stored. To have that data deleted, send the email request above.

QUESTIONS OR COMPLAINTS

Contact info@trikutinfo.com. Our Grievance Officer details are in our Privacy Policy.